Help
Support
Email help@soularc.app for anything about Soul Arc. We typically respond within 24 hours.
Report a bug
Found something broken? Email us with your device model, iOS version, and a description of the issue. Screenshots are always helpful.
Billing and subscriptions
Subscriptions are billed by Apple. Manage or cancel yours in your Apple ID settings under Subscriptions. For refund requests, contact us directly at help@soularc.app.
Feature requests
Have an idea that would deepen your shadow work practice? We'd love to hear it. Send suggestions to help@soularc.app.
Common questions
How do I cancel Soul Arc Pro?
Open Soul Arc, go to Settings, and tap Subscription. That opens your Apple subscriptions, where you can cancel. You can also get there from the Settings app on your iPhone: tap your name, then Subscriptions. You keep Pro until the end of the period you paid for.
How do I get a refund?
All purchases are processed by Apple and follow Apple's refund policy. Request a refund from Apple through the App Store, or email us at help@soularc.app and we will help.
How do I restore Pro on a new or reset iPhone?
Open Soul Arc, go to Settings, and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I delete my data?
Open Soul Arc, go to Settings, and tap Erase All Data. That permanently removes everything Soul Arc stored on your device. Our server keeps only a random device identifier and daily usage counts. To have those deleted, email help@soularc.app.
Is my journal backed up or synced?
Your journal is stored only on your iPhone. Soul Arc has no account and no cloud sync, so deleting the app deletes your entries. Pro members can export their journey as a Soul Report PDF from the Profile tab.
More answers on the FAQ page.